We are ISO, the largest developer of International Standards. We bring together experts, to share knowledge and develop standards that provide solutions to global challenges. This is because we believe that great things happen when the world agrees. We have an exciting opportunity at our Central Secretariat in Geneva.
ISO is committed to be an equal opportunity employer and to creating a culture and environment where each employee is an active contributor to our collective success. All qualified applicants will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin and culture, disability, or age.
Business Analyst
Role
The Business Analyst joining our team will be at the heart of our operations, collaborating with stakeholders to identify and overcome challenges. Your expertise in problem-solving and creativity will drive the implementation of technological solutions and process improvements, ensuring we meet our business objectives with precision.
We are seeking a candidate who will play a key role in providing innovative IT solutions, shaping our IT landscape, adapting to ongoing changes and providing comprehensive support to stakeholders.
Key responsibilities
- Engage with ISO/CS business leaders, product owners and end-users to understand how changes to processes, products and services can improve efficiencies - balancing what’s technologically feasible, financially sustainable and functionally reasonable
- Lead/participate in the business analysis planning and monitoring business analysis activities in various IT-related projects
- Work closely with the development team, to validate solution designs and be the main contact to discuss functional requirements
- Lead/assist in elicitation, requirements analysis and design definition, solution evaluation activities
- Identify and prioritize technical and functional requirements. Develop and maintain product specifications
- Quality assurance activities such as testing and coordinating user acceptance testing
- Produce and maintain resources that support end-users to use ISO products or services efficiently
Report to: Head of Projects and Support, Information Technology Services (ITS)
Qualification and Experience
- Formal certification in the field of business analysis (CBAP, PMI-PBA, or other)
- Experience using business analysis best practices, working as/or with IT product owners and translating business requirements into functional specifications in the context of IT products
- Ability to use data modelling techniques to identify ways in which current processes can operate more effectively
- Experience with both agile and waterfall project management methodologies
Skills
- Solid analytical thinking and problem-solving mindset and ability to explore different solutions, their risks, benefits and impact
- Confident working with complex data, systems and processes
- Team player with excellent interpersonal skills, and the ability to work with people at all levels of an organization
- Tech savvy and solid understanding of AI models and how to include them appropriately in applications
- Strong written communication (functional specifications, user guides, user stories etc.)
- Excellent time management and organizational skills
- English (oral & written communication) required. French is a plus
- Hands-on personality, autonomous, open and inclusive
- Adheres to ISO's core values of Respect, Integrity, Collaboration, Growth Mindset, and Pushing Boundaries
Starting date: asap