The Institute of Molecular and Clinical Ophthalmology Basel (IOB) seeks a qualified and highly motivated IT Support Specialist to support its IT Services and user community. The successful candidate will help support and manage a modern, cloud-based IT infrastructure and a heterogeneous environment including workstations used for data analyses and computers connected to scientific instruments for data acquisition.
IOB is a research institute combining basic and clinical research. Its mission is to drive innovations in understanding vision and its diseases and develop new therapies for vision loss. It is a place where your expertise will be valued, your abilities challenged, and your knowledge expanded.
Your responsibilities
- Support and contribute to the further development of the institute’s IT Services.
- Ensure security and data protection compliance of the IT Services and systems along with other relevant IT devices.
- Set up and maintain computer endpoints (macOS & Windows), peripheral devices (printers, switches, etc.) and multi-vendor video conferencing systems.
- Provide user training, guidance, and support to end users, manage IT support tickets, and maintain records/ logs of resolutions and fixes.
- Lifecycle management of endpoints, manage IT inventory (hardware, software, peripheral devices, access points, etc.), identify shortages and manage the relevant procurement process.
- Schedule maintenance of hardware and software to assure functionality and compliance.
- Create and manage user and administration documentation to facilitate effective knowledge transfer to both the IT team and the user community.
- Assure the security of the endpoints by creating, managing, and continually improving the antivirus and local firewall policies facilitating the further hardening of the infrastructure.
- Manage the local area network components (routers, switches and firewalls) including creating and modifying VLANs and firewall rules.
- Manage Azure Active Directory, Azure Autopilot deployment and define, create, and modify the Intune management policies to ensure endpoint compliance.
- A solid understanding of GCP fundamentals including deployment, management, security, and cost management of the cloud solutions.
Requirements
- Degree in Computer Science, Engineering, or the equivalent relevant experience; IT certification is an advantage.
- Minimum 7+ years proven experience as an IT Support Specialist or equivalent; experience in research setting or degree in the natural sciences is advantageous.
- Minimum 4+ years proven experience installing and supporting network components (routers, swithes, firewalls, etc.)
- Minimum 4+ years proven experience working with and supporting MS Azure and Google cloud products.
- Strong customer orientation with outstanding communication and problem-solving capabilities.
- In-depth understanding of and experience with diverse computer systems and networks; macOS and Windows endpoints along with Linux and Windows VM deployment.
- Good knowledge of internet security and data protection principles.
- IT project management skills are essential, including excellent organizational and time-management capabilities.
- Scripting and programming experience relevant to basic systems administration.
- You are a solution orientated, self-starter who can work on their own initiative and pursue issues to their natural conclusion.
- You have excellent written and verbal communication skills in English. The addition of German would be a plus.
- This position is hands-on and demands both an independent working style and an ability to interact comfortably with users of varying IT skills. Openness to innovative, non-traditional solutions is very important.
We offer
IOB is situated in Basel, Switzerland, a city in the centre of Europe offering a great scientific and cultural environment. We provide an international and dynamic research environment with competitive compensation and benefits. IOB is an equal-opportunity employer.
Application
Interested candidates should submit their application lvia IOB’s job portal: https://iob.ch/join-iob/open-positions.
Recruitment and selection will be done on an ongoing basis. For further information, please visit our website www.iob.ch or reply to the confirmation email you will receive after submitting your application.
Contact
IOB - Institute of Molecular and Clinical Ophthalmology Basel
Sandro Crameri
Head of Human Resources
Phone number: +41 79 511 26 54