ICT Supporter (ID 1019)
The AO is a medically-guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO. For more information, visit: https://www.aofoundation.org/
Anstellungsverhältnis: Permanent Pensum: 100% Diese Stelle befindet sich in:
Davos Platz, CH
Gewünschtes Erfahrungsniveau: Experienced professional Bewerbungsunterlagen werden in folgenden Sprachen entgegengenommen: Englisch oder Deutsch
In this role, you will be required to
- Provide first-line technical support for users via phone, email and on site for soft- and hardware
- Installing hardware and commissioning
- Document and track all support requests in a ticketing system
- Maintain and update user documentation and knowledge base
- Support for AO courses and events
- Collaboration on internal IT projects
- If needed you also support our offices in Dübendorf and Zizers
To master this challenge, you have
- Two or more years of experience in a technical support role
- Education in information technology, IT apprenticeship or similar
- Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS
- User-centric thinking
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Good oral and written English language skills
- Readiness to travel
We offer
- An interesting and varied job in an exciting and innovative organization
- The opportunity to be part of a highly committed international team
- Modern infrastructure
- Employment conditions which match the requirements and offer a high degree of flexibility regarding working hours and location
If you meet the requirements of this challenging opportunity, please submit your complete online application (motivation letter, CV, recent photograph, certificates, reference letters, etc) through our online application system.
Datum der Publikation: 28.03.2024